Never make an appointment to view a Home just turn up, anyone can show you around. This way you can see the home as it is on a normal occasion.
An appointment should only be made for an assessment when you have decided that this is the type of Home you are looking for.
Avoid Homes that have odours
Avoid Homes whose staff are not friendly and welcoming.
Avoid Homes whose residents appear to be bored or lacking stimulation.
Always check how the home did in its last Care Quality Commission inspection.
Ask about staff training, especially Safeguarding Vulnerable Adults training. All care staff must have regular refreshers.
Find out what’s on offer for residents on a day to day basis. Are activities available? What sort of food is on offer?
Ask to see the Service Users Guide/Statement of Purpose. This is a legal document that all Homes should have and includes a lot of information including the size of rooms, staffing and staff training.
Find out about the staff turnover. A care home is just that, a home, and an unusually high turnover can be disruptive to the residents of that home.