Staff and residents at Wilhelmina House are celebrating after being named top 20 care home in London for the second time by leading review website carehome.co.uk.
Reviews have been submitted to the website by residents or family and friends rating all aspects of the home including cleanliness, food and drink, dignity, activities and value for money, with 85% of overall reviews submitted rating the home as excellent.
This is the second time that Wilhelmina House has made the top 20 care home in London having achieved the accolade in 2018. The residential care home that looks after up to 25 residents has been praised for its friendly atmosphere, dedicated and caring staff, the activities on offer, delicious meals and its beautifully landscaped garden.
Deborah Pearson, Wilhelmina House Home Manager, said: “I am absolutely thrilled that we have been rated top 20 care home which is thanks to my team who go above and beyond to deliver first class care to our residents. We are proud of our friendly and caring atmosphere, as well as our facilities and activities on offer to enable residents to take centre stage and live full and happy lives. Thank you to all that submitted reviews – it makes our hard work worth it.”
The home’s day care service, the 1596 Club for anyone over 60 years old (subject to assessments), received glowing reviews due to the activities and celebrations for residents to take part in.
One relative said that after a short respite stay, their mother had decided to stay at Wilhelmina House permanently due to the quality of care she received. The home has recently been extended to increase the size of communal spaces which all have modern and stylish furnishings. As Wilhelmina House is part of charity, John Whitgift Foundation, that also runs three schools, there is a strong intergeneration mix with visits from school children to the home and outings to school musical and theatre productions.
A recent five-star review from a daughter of a resident, said: “My mother was cared for in Wilhelmina for 15 months. I couldn’t have asked for a better care home for her. The staff are very kind, caring and professional, and more importantly, they are all long-term employees, so they get to know residents and their needs really thoroughly. The staff managed Mum’s many special needs whilst working hard to maintain her independence. The rooms are light and bright, kept very clean, have individual heating controls and opening windows for fresh air. Mum had a room with a lovely view over the beautifully kept gardens where she loved to sit out. There is ample room in the public areas for all residents to sit (unlike other homes I visited), and a great team of helpers provide varied activities and exercise for residents and day visitors. The food is varied and freshly prepared, with attention to individual preferences. I was impressed by how the Covid-19 crisis was handled, with visitor restrictions and PPE evident early on. Absolutely 5 Star - Thank you!”