Wilhelmina House residential care home, Park Hill, Croydon, has been shortlisted in the top 20 care home in London for the third time by leading review site carehome.co.uk
The review site lists all care homes in UK and ranks them by location according to reviews submitted by residents and their relatives.
Wilhelmina House has received so many glowing reviews that it has scored 9.9 out of ten with areas of review including facilities, cleanliness, staff, activities, food and drink and security to names a few.
One recent 5 star review from a friend of a resident said:
“During the pandemic Wilhelmina House has been managed with great care and efficiency to protect residents, with exemplary results. The staff team have looked after residents with much kindness and consideration, making them feel that Wilhelmina House is indeed their home and family community. The conditions have not been easy, but staff’s caring motivation and devotion to their duty has made life as comfortable and agreeable as possible for residents, and they are to be congratulated.”
Other reviews praised the home’s beautiful garden, friendly and welcoming staff and excellent standard of care and wellbeing.
This is the third time that Wilhelmina House, home to 25 residents, has made the top 20 care home in London having achieved the accolade in 2018 and 2020.
Deborah Pearson, Home Manager, Wilhelmina House, said: “The fantastic reviews that Wilhelmina House has received to make us one of London’s top 20 care homes is all down to my dedicated team of staff. They all work tirelessly for one aim – and that is to put the care and welfare of our residents first. I would like to congratulate them all.”
Other reviews said:
“I am extremely impressed with Wilhelmina House. It is a lovely environment and the care provided is of a high standard. It gives a professional, well-run, clean impression when we have visited and the staff seem caring, friendly and attentive.” Stepdaughter of resident
“Whilst the surroundings are comfortable and the garden is beautiful, the thing I find so special is the staff. They are always so welcoming. They have all treated my mum with such love, care, and dignity as she is nearing the end of her life. Nothing is too much trouble for them.” Daughter of resident
“My sister came to Wilhelmina House after suffering Covid-19. She was at a very low ebb, and was frightened and depressed. The excellent love and care that she has received there has been a major factor in her recovery. She is delighted with the care that she receives, and has decided to stay at Wilhelmina House on a permanent basis. The staff are always friendly and helpful when I visit, and they are very careful about the Covid-19 restrictions in order to protect all the residents and staff, as well as the visitors. This is an excellent, well-run care home. I commend the John Whitgift Foundation for the provision of these care facilities.” Brother of resident
You can read more reviews.
Wilhelmina House is part of a group of care settings called Whitgift Care and run by education and care charity, John Whitgift Foundation.